Terms & Conditions

 

SHIPPING:

All online orders are created after payment has been processed so please allow 2-3 weeks for delivery.  If you need your order to arrive sooner than 2-3 weeks, please make your order through one of our sale associates by emailing orders@thecrystalcave.us.  We try to accommodate all orders but a rush charge may be applied based on the timeframe in which it is needed by. 

Orders are shipped prepaid, with shipping charges added to the invoice. To ensure safe delivery by parcel carrier (UPS), additional packaging is required. $5.00 per shipping carton will be added to the invoice. If customer prefers a carrier other than UPS, customer must schedule the alternative carrier; $5.00 handling fee will apply.


INSERTS:
Gift enclosure card can be inserted. Please contact our Customer Service department for details.


RUSH SHIPMENTS:
Shipments requested in less than one week may be subject to an additional rush charge. Please contact Customer Service at 847-251-1160.


DAMAGES & BREAKAGES:
Each item will be carefully packed prior to shipping. However, due to the nature of the products, damage may still occur. All claims for damages must first be made with the carrier. Please notify our Customer Service (847-251-1160) department to arrange for replacements within 72 hours of receiving damaged product.


RETURNS:
No Engraved merchandise can be returned. No return shipments will be accepted without prior approval. A request for merchandise return must be made within two weeks of purchase. Merchandise approved for credit will be subject to a restocking fee of 15%. Custom orders and large orders for products not normally stocked, can not be returned. 


GUARANTEE:
Defects in materials and workmanship will be corrected without charge. However, please be aware that even in the finest crystal, minor variations in clarity can occur. Occasional air bubbles, chill marks or flow lines are inevitable. Such minor variations are not considered defects.


PAYMENT TERMS:
Visa, MasterCard, American Express and Discover Credit Cards accepted at time of order placement. All custom engraving orders require 50% deposit and balance before shipping.
All typesetting and artwork setups will be faxed or emailed to the customer before engraving. Artwork must be approved by customer before work begins.